Gift Baskets

When and how will my gift basket be delivered?

Step 1: The moment you place your order, our phones light up with a cheerful "ping," signalling that your thoughtful gesture is about to begin its journey.
Step 2: We get to work assembling your package with care, wrapping each item with love, and meticulously handwriting your personalised message on the recipient’s card. We then print the shipping label to prepare your package for its journey.
Step 3: Orders are processed and dispatched on the next business day. If you have a specific date in mind, simply specify it at checkout, and we can schedule your delivery up to 2 months in advance.
Step 4: Your order makes its way to the recipient via the selected delivery method. We offer direct delivery within the Perth metro area. For corporate and event orders that require a special touch, we handle the delivery personally. All other shipping orders are dispatched via Sendle from Perth and will arrive within 1-14 business days, depending on the location.

What types of gift baskets do you offer?

We offer a wide range of hampers and gift baskets including gourmet food, luxury spa items, chocolate indulgences, and baby gift baskets. We also cater to mother's day, birthdays, new baby gifts, get well soon baskets, wine hampers, and any special occasion to make someone's day special. Speak to us about Perth hampers and gift delivery Perth.

Can I customise a gift basket?

Absolutely! You can customise your gift basket by selecting specific items you want included, or by adding a personal message or special decorations.

Do you have options for corporate gift baskets?

Yes, we provide a range of corporate gift baskets perfect for clients, employees, or events. We will curate every gift hamper delivery in Perth for the gift recipient. Please note, bulk ordering options and day gift delivery options are both available.

How can I place an order?

Orders can be placed online through our website or over the phone by contacting our customer service team.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers.

Is there a minimum order amount for an online gift hamper order?

There is no minimum order amount; however, free delivery options might require a minimum spend.

How far in advance should I order a gift basket?

We recommend ordering at least 48 hours in advance. For custom and large corporate orders, a week's notice is preferable.

Can I include alcohol in my gift basket?

Yes, we offer baskets with wine, beer, and spirits. Recipients must be 18 years or older, and identification may be required upon delivery.

Do you offer vegan or gluten-free gift baskets?

Yes, we have a selection of vegan and gluten-free options available. Please specify your requirements when placing your order. If you want to provide a gift for someone that is tailored to them, our Perth gift baskets are the ultimate choice.

What is your return policy?

Please note returns are only issued due to faulty products. We do not offer returns on any gift cards. Please review our returns policy in detail here: Refund policy – The Grateful Gift Co.

How are the gift baskets, food hampers, pamper hampers etc delivered?

We deliver via our own delivery service within the Perth metro area and use reliable courier services for other areas.

Do you deliver on weekends?

Yes, we offer weekend deliveries for most locations. Please check availability during the checkout process.

What if the recipient is not at home during delivery?

If the recipient is not available, we can leave the basket in a safe place or with a neighbour, provided prior permission is given.

Can I track my gift delivery order?

Yes, once your order is dispatched, you will receive a tracking number to monitor its delivery status.

Are the items in the gift baskets sourced locally?

We pride ourselves on sourcing many items from local Perth and Australian producers to support local businesses and ensure freshness.

Can I send a gift basket to someone in a hospital?

Yes, we deliver to hospitals. Please include the hospital name, ward, and room number for the recipient.

What happens if a product is out of stock?

If an item in your chosen gift basket is out of stock, we will replace it with an item of equal or greater value that is as close as possible to the original item.

Do you offer discounts for bulk orders?

Yes, discounts are available for bulk orders, depending on the size and time of year. Please contact our delivery Perth team regarding your bulk gift hampers Perth for specific details based on the quantity you need.

Can I schedule a delivery for a specific time?

While we cannot guarantee delivery at a specific time, you can request a preferred delivery window which we will strive to meet.

What's a unique gift I can provide someone to say happy birthday?

A unique birthday gift could be a personalised birthday hamper that includes their favourite snacks, a custom message bottle, a voucher for a unique experience (like a hot air balloon ride or a cooking class), or a handcrafted piece of artwork.

What specific suburbs do you service in the Perth metro area?

We service all suburbs within the Perth metro area, including but not limited to Perth CBD, Willetton, Shelley, Rossmoyne, Canning Vale, Piara Waters, Jandakot, Riverton, Fremantle, Joondalup and Victoria Park. Speak to our friendly team about where delivery is available in the Perth area and beyond.

What's the best gift hamper to provide my partner for Valentine's Day?

Simply Red is a gift box that is often selected for the theme of romance. We also can organise luxury hampers, gourmet gift baskets, and flower delivery for your special someone. However, we always recommend contacting our friendly WA team to help you.

How do I contact customer service?

You can reach our customer service team via phone, email, or through our website's contact form. Our team is available to answer any queries you might have.

I have a baby shower coming up, and I want to produce a little gift for marking a special occasion like this, can you help?

Yes! We can curate a special luxury gift packed with baby essentials. Get in touch with our team. Our hampers can be delivered to the recipient or you can pick it up too. Regardless, we have got you covered.