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Frequently asked questions about gift hampers Perth and gift boxes Perth

What is the difference between gift boxes and gift baskets?
Gift boxes are typically enclosed and can contain items that are elegantly arranged and secured, while baskets are open and items are visibly arranged.
When and how will my gift be delivered?
Step 1: The moment you place your order, our phones light up with a cheerful "ping," signalling that your thoughtful gesture is about to begin its journey.
Step 2: We get to work assembling your package with care, wrapping each item with love, and meticulously handwriting your personalised message on the recipient’s card. We then print the shipping label to prepare your package for its journey.
Step 3: Orders are processed and dispatched on the next business day. If you have a specific date in mind, simply specify it at checkout, and we can schedule your delivery up to 2 months in advance.
Step 4: Your order makes its way to the recipient via the selected delivery method. We offer direct delivery within the Perth metro area. For corporate and event orders that require a special touch, we handle the delivery personally. All other shipping orders are dispatched via Sendle from Perth and will arrive within 1-14 business days, depending on the location.
Can I customise my order?
Absolutely! You can customise your gift box by choosing from our selection of products to include something that truly represents your sentiments. We can create personalised gifts for every occasion, please get in touch with our team based in Perth if what you are after is not in our pre-curated selection.
Do you offer themed gifts for special occasions?
Yes, we offer themed gift boxes for occasions such as birthdays, anniversaries, new baby arrivals, and holidays like Christmas and Valentine's Day.
Do you create wine hampers?
Yes. If what you are after is now in our pre-curated range, please reach out and we will try to help you as best we can. When it comes to gift hampers and gift boxes, our team prioritises service and quick delivery above all else.
How do I place an order for a gift?
Orders can be placed directly on our website where you can select your gift box, customise it if you wish, and enter delivery details.
What payment methods are accepted for gift box orders?
We accept all major credit cards, PayPal, and Afterpay for online orders.
Is there a delivery charge for gift boxes in the Perth metro area?
We offer free delivery for orders over a certain amount within the Perth metro area. A small fee applies for orders below this threshold.
How long will it take for a gift box to be delivered in Perth?
Standard delivery typically takes 1-3 business days. We also offer express delivery options for urgent orders.
Can I send a gift box to someone in a hospital in Perth? 
Yes, our hampers can be delivered to hospitals. Please ensure you include the hospital name and ward or room number of the recipient.
What items are typically included in your gift boxes?
Our gift boxes can include gourmet snacks, chocolates, wines, teas, skincare products, candles, and more, depending on the chosen theme.
Do you offer corporate gifts for businesses?
Yes, we provide corporate gift boxes that can be customised with your company branding and tailored to your business needs.
Can I order a gift for delivery outside of Perth?
Yes, we can arrange for gift boxes to be delivered outside of Perth, including regional Western Australia, with applicable shipping charges. If you want to ship individual gifts, gourmet goodies, luxury hampers and curated hampers to other parts of the country, please get in touch and our team will endeavour to fulfil your gift delivery.
What if the recipient is allergic to something?
Please inform us of any allergies when placing your order, and we will ensure to accommodate the recipient’s needs. When placing your order for a choc box or gourmet treats, please ensure you specify allergies and dietaries. We also offer a wide range of vegan and allergy conscious gifts.
What are some occasions that you cater for?
Our popular gifting occasions are Christmas, End of Financial Year (EOFY), Easter, mother's day, pamper hampers, birthday hampers, food lover events with gourmet gift solutions and food hampers; baby gifts and any occasion to make someone's day special. Team up with us for the perfect way to celebrate an array of occasions.
Can I include a personal message with the gift basket Perth WA?
Yes, you can include a personalised message with your Perth hampers which we will hand write on a card accompanying the gift box. We want to ensure your present is perfect for every occasion.
Are your gift hampers and gift baskets eco-friendly?
We strive to use sustainable and eco-friendly packaging materials wherever possible.
What happens if a product is damaged during delivery?
If any item is damaged upon arrival, please contact us immediately for a replacement or refund.
Do you offer discounts for bulk orders?
Discounts are available for bulk orders. Please contact us for more details based on the volume of your order.
How can I track my delivery?
Once your order is dispatched, you will receive a tracking number to monitor your delivery status.
What if my gift recipient is a toddler or a child?
We have got you covered! We offer kid-friendly gift boxes with age-appropriate goodies and fun items. If you have a baby shower coming up, our baby gift solutions come in a variety of options, packed with baby essentials. A present by Grateful Gift Co is the ideal way to show your loved ones you care.
How often do you update your selections?
Our selections are updated seasonally to reflect new trends and customer preferences.
I am overseas with a family in Perth, can you please help me with online gift hampers?
Of course! Our full range of hampers are locally made and can be delivered to all West Aussies. Just let us know the details when you place your order through. We will ensure the hampers are beautifully presented for your loved ones. This is your chance to show your loved ones how much you care. Every present is carefully curated by our friendly team. Give your loved ones an extra special little gift to show them you are in their thoughts.